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Return Policy


It is easy to return an item if you are not satisfied.

We will issue a refund to your original form of payment for items returned within 7 days of the date that you received your order. Items must be returned in their original, complete, and unused (unread) condition; shrink-wrapped products must be unopened. Please note that shipping and handling charges are non-refundable.

To ensure that your returned item is credited properly, you must first contact one of our friendly customer service representatives who handle returns for purchases made from the NCPC (longtermcarelink.net) or any state care planning council web site.

Toll free at 1 (800) 989-8137 Monday - Friday 10:00 a.m. – 5:00 p.m. (MST) or
via e-mail at account@longtermcarelink.net

Books, study materials, marketing systems, and CLE Courses can be returned by mail with the original packing slip to:

National Care Planning Council
PO Box 1118
Centerville, Utah 84014

Allow 2 weeks for your return and refund to be processed.

Note: we are not responsible for return packages that may be lost or damaged in transit. It is recommended that you choose a method of shipping with tracking and insurance.

Returning a Book

Returns are accepted within 7 days of the date that you received your order. Books (including any accompanying DVD or CD) in their original, unopened, complete, and unused condition can be returned by mail to the address above.

Returning Accreditation Study Materials

Returns are accepted within 14 days of the date that you received your order. The 3 spiral bound materials in their original, unopened, complete, and unused condition must all be returned by mail to the address above.

Returning a CLE Course

Returns are accepted within 7 days of the date that you received your order. The course (including the accompanying DVD) in their original, unopened, complete, and unused condition can be returned by mail to the address above.

Returning Marketing Materials - Successful Senior Marketing or Life Resource Planning System

Returns are accepted within 7 days of the date that you received your order for either the Successful Senior Marketing or Life Resource Planning System. Materials (including any accompanying DVD or CD) in their original, unopened, complete, and unused condition can be returned by mail to the address above.


If you have any questions, feel free to contact one of our friendly customer service representatives:

Toll free at 1 (800) 989-8137 Monday - Friday 10:00 a.m. – 5:00 p.m. (MST)
or via e-mail at account@longtermcarelink.net